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The SludgeBusters. The Submersibles.
These are nicknames we've used for our team of talented professionals that handle sales and product support for Paratherm. SludgeBusters... because when a fluid analysis, or a report of decreased production, indicates a possible problem with acid sludge formation, these professionals get to work to help bust that sludge loose(ask about our system cleaning products). Submersibles because, similarly, they go deep, with probing, experience-based questions to find out what may be causing an application or system problem.
The team helps people new to hot oil, or planning a new application, to select the right fluid for the circumstances. Paratherm manufactures a wide range of products including, at the upper end, a fluid capable of withstanding temperatures of 650ºF, and down in the cryogenic range, another fluid capable of -88ºC. In between these extremes, food grade fluids, mineral-oil-based and synthetic fluids, and fluids for single-fluid heating and cooling complete the product line. With this range of choices, it helps to have experts to sort out the best option for each set of conditions.
The team also helps solve emergencies when they arise, give maintenance and fluid analysis guidance, and help our logistics department (more on our stocking and delivery capabilities—and customer service people—in another message) get product into the hands of customers in need of quick service.
So, at right are some images of our sales and technical pros, and a few words about each of them. Get to know them, they're here to help.
Got sludge? The SludgeBusters are standing by. Mystery problem? Not enough heat? Production slipping? The Submersibles will confer with you, ask deep system questions and help you get to the bottom of it.
For your convenience, in case you missed them, below are links to previous messages in this series, about how to subscribe to Paratherm's monthly Tipsheet email, and our December 2012 article in Chemical Engineering Magazine on Troubleshooting Hot Oil Systems, and the Unsubmerged Info Blog.
Monthly TipSheet for Hot Oil System Users
December 2012 Chemical Engineering Article, Troubleshooting HTF Systems
Paratherm's Unsubmerged Info Blog
Best Regards,
Andy Andrews
Paratherm
31 Portland Road
West Conshohocken PA 19428 USA
610-941-4900 phone 610-941-9191 fax
P.S. For detailed information about a fluid, a cleaner, or a service, call us toll-free at +1 (800) 222-3611 or +1 610-941-4900. Or, send an email to info@paratherm.com.
You can also always hit REPLY and we'll get your message.
And if you'd like to learn more about Paratherm and Heat Transfer Fluid Technology in general, click here to receive the series About Paratherm.
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Jim Oetinger, Paratherm's Director of Technology, has over 20 years experience specifically with heat transfer fluids. Jim troubleshoots system and application problems for customers, by telephone and in person, and personally reviews every fluid analysis results and reporting. Got a problem? Send a sketch, he'll get back to you. |
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Ryan Ritz - International Sales Engineer. A chemical engineer with Paratherm since 2003, Ryan handles the Chemical and Plastics industries as specialties, and has in the past managed Paratherm's laboratory and service departments. |
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Ray Klim - Sales Engineer, Meat and Poultry Further Processing. For over 30 years before joing Paratherm in 2012, Ray represented a select few food ingredient manufacturers supplying all the major processors with coatings, seasonings and process advice, and delivered added value through his liaison between the R&D groups on both sides . Ray travels the Poultry Belt visiting plants and staying up to date on the needs and idiosyncracies of the volume frying, belt grilling, and spiral oven roasting operations. |
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Gabe Melo - International Sales Manager for Latin America. A native of Brazil, Gabe speaks fluent Portuguese and Spanish, and has a background in sales of aqueous technical products, before joining Paratherm in 2010. |
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James Walzer - Sales Engineer, Oil & Gas Industries, including alternate energy, wood products and pulp and paper in the United States and Canada. Jim brings over 25 years of experience; selling capital equipment and aftermarket components to the manufacturing fluid process industries and public and private utilities before joining Paratherm in 2013. |
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Mike DiGiacomo - Sales Engineer, Mid- and North-West USA/Canada. His diverse background developing new business and technical sales will serve him well in his role here at Paratherm. Mike joined the team back in 2013 and brings with him 10 years of experience in consultative sales and strategic planning. |
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Steven Beward - Sales Engineer, Eastern USA/Canada. Joining Paratherm in 2014, Steve has been involved for over 20 years with process automation for a variety of industries, collaborating with end users, OEMs, and engineering departments to deliver custom solutions in instrumentation, valves, and controls. |
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